1 reviews | Active since Nov 2021
Don’t use Mweb
If I could go less that one star I would on the infinite side of the spectrum. I am having what can only be described as an incredibly putrid experience with Mweb, I wouldn’t suggest them to anyone even as a curse. After TWO FULL MONTHS of trying to get something as simple as fibre I have not succeeded, unexplained ridiculous delays, long wait just to get on the phone with them to ultimately receive NO ASSISTANCE!!! To add insult to injury they sent me a router WITH THE WRONG CHARGER?????
I wish I could cancel the whole thing but EVEN THAT is proving difficult since the agents that you speak to after sometimes waiting for 24 hours just disappear without helping. ********** PUTRID HORRIBLE SERVICE. What a perpetual nightmare. NEVER EVER USE MWEB EVER.
We understand your frustration, especially after spending two months trying to get a fibre installation completed and still being left without a working service. The ongoing delays, difficulty reaching support, lack of clear progress, and receiving a router with the incorrect power adapter would understandably leave anyone feeling let down.Having to repeatedly follow up without receiving the assistance you need is not the experience we want for our customers, and we can see why this has become so frustrating.We can confirm that an escalation has been sent to our Openserve team to follow up urgently on the status of your order and the outstanding installation issues. The team will engage directly with the provider to establish what is causing the delays and to help move the installation process forward.We recognise the impact this situation has had and understand why your confidence in the process has been affected. The matter remains under active review, and feedback will be provided as soon as further information becomes available.Kind regards,
The Mweb Team
We understand your frustration, especially after spending two months trying to get a fibre installation completed and still being left without a working service. The ongoing delays, difficulty reaching support, lack of clear progress, and receiving a router with the incorrect power adapter would understandably leave anyone feeling let down.Having to repeatedly follow up without receiving the assistance you need is not the experience we want for our customers, and we can see why this has become so frustrating.We can confirm that an escalation has been sent to our Openserve team to follow up urgently on the status of your order and the outstanding installation issues. The team will engage directly with the provider to establish what is causing the delays and to help move the installation process forward.We recognise the impact this situation has had and understand why your confidence in the process has been affected. The matter remains under active review, and feedback will be provided as soon as further information becomes available.Kind regards,
The Mweb Team