DON'T USE MWEB

Yesterday my Internet was down. Called Vumatel who have closed their help desk and referred me to my ISP, Mweb. Called them and then started the process of jumping through hoops. Firstly enter cell number or ID. They then send an OTP to my phone. By the time I have read the msg the time to enter it has expired and I must start again from scratch. Tried from 10h00 almost continuously and eventually got to speak to a tech agent about 16h00. My cell phone cost were almost R200. At 10h00 there were 28 callers in front of me. This did not decrease at all for almost 20 minutes. Called again today to enquire about cancelling my contract. Menu does not give and option for "retentions" so pressed button for new sales. THEY ALWAYS ANSWER. They put me through to retentions who DID NOT ANSWER. Todays phone costs were R44. Will now sign with a different ISP and just instruct my bankers that I rescind the direct debit mandate. Mweb just don't care and no one can explain why a customer has to enter an OTP just to ask a question. They have already authenticated you by your ID or Cell number. It us just another hurdle to cross invented by an IT person so they can say to the bosses. "Look what a good boy/girl I am" to justify their continued employment.