FT
Faeez T
1 reviews | Active since Feb 2022
03 Sept 2026, 13:32
DONT USE MWEB
Mweb fibre is the worst. Calling for 2 days with no answer. Can't even get help on live chat. Now I want my money back. DONT USE MWEB
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Mweb's replyOfficial
03 Sept 2026, 13:49Hi Faeez,
We understand how frustrating it must be to be without internet access while struggling to get assistance through our support channels. Feeling heard and supported when reaching out for help is important to us, and this is certainly not the experience we aim to provide. We can see that a chat session has just connected with one of our agents. We trust that they will be able to assist with your query and help move the matter towards a resolution. Should you still require assistance after the engagement, please send us a direct message via Hello Peter with more details regarding the issue and we'll gladly take a closer look.Your feedback regarding the support experience and accessibility of our support channels will also be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet access while struggling to get assistance through our support channels. Feeling heard and supported when reaching out for help is important to us, and this is certainly not the experience we aim to provide. We can see that a chat session has just connected with one of our agents. We trust that they will be able to assist with your query and help move the matter towards a resolution. Should you still require assistance after the engagement, please send us a direct message via Hello Peter with more details regarding the issue and we'll gladly take a closer look.Your feedback regarding the support experience and accessibility of our support channels will also be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 13:49
Official
Hi Faeez,
We understand how frustrating it must be to be without internet access while struggling to get assistance through our support channels. Feeling heard and supported when reaching out for help is important to us, and this is certainly not the experience we aim to provide. We can see that a chat session has just connected with one of our agents. We trust that they will be able to assist with your query and help move the matter towards a resolution. Should you still require assistance after the engagement, please send us a direct message via Hello Peter with more details regarding the issue and we'll gladly take a closer look.Your feedback regarding the support experience and accessibility of our support channels will also be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet access while struggling to get assistance through our support channels. Feeling heard and supported when reaching out for help is important to us, and this is certainly not the experience we aim to provide. We can see that a chat session has just connected with one of our agents. We trust that they will be able to assist with your query and help move the matter towards a resolution. Should you still require assistance after the engagement, please send us a direct message via Hello Peter with more details regarding the issue and we'll gladly take a closer look.Your feedback regarding the support experience and accessibility of our support channels will also be shared with our Service Quality Team for review and improvement.
Kind regards,
Mweb Team