BS
Bob S

1 reviews | Active since Jan 2010

08 Mar 2018, 15:19

Don't Upgrade to MWEB's new Cell C LTE-A

Been with MWEB since they started as Pixie about 20 years ago and mistakenly decided to upgrade from ADSL to their new Cell C LTE-A service and have had the worst experience ever. 1. New router not delivered on day promised and wasted a day at home because they need to RICA the simcard 2. As soon as the simcard was switched on, and without waiting until the Cell C LTE-A was working, MWEB cut off my ADSL line 3. Spent 4 phone calls and 2 hours to MWEB technical trying to the Cell system running. MWEB wouldn't switch my ADSL back on 4. Next day MWEB switched a "trial" ADSL on and spent another 2 hours trying to get that working. Seemingly they could not switch on the one they just switched off 5. During all this time, the Cell C connection to MWEB service has been sputtering along....Cell C signal is 100% but somewhere in Cell C or MWEB they cannot get it working. The internet connection keeps going on and off all the time and it is a complete failure 6. Still waiting for MWEB to get back to me and to solve the problem.

Bob Stanway

0
Replies (1)
Mweb
Mweb's reply15 Mar 2018, 14:02
Official

Good day Bob

Thank you for taking the time to raise this with us.

As discussed with our client service representative, this matter has now been address.

Should you have any further queries, please do not hesitate to contact us.

Kind Regards

MWEB Client Services