Dont try any changes

I moved house. The request was simple - I want to move the CPE at the new address (not move my service as I need it still at the old property). They wanted me to reach out to the moving division. So yes, they treated this as a house move and voila, it goes pear shape.

It was explained to me that MWEB need the CPE registered to them before they can action the move. I followed their instructions and found that the CPE is not working in the new address. In the meantime I ordered new package which include a FREE new installation at the new address.

MWEB called me and said they cant do a FREE installation, but rather charge me to move the current broken CPE. I requested MWEB to confirm if this is the case, and if it is the case, rather cancel the order.

Moving Department came back to me and said I need to reach out to Vumatel to move the CPE - and Vumatel tells you the ISP need to do it... At this point I decided if MWEB is not willing to service their existing customers, I will rather go to another ISP who is willing to fight for a new customer.

I am trying to cancel orders online - no option I am trying now to cancel the old service I had for almost 4 years - no option as MWEB conveniently without my permission upgraded my package which restarted the "12month - cancel with pay" bracket

I was already between 2-3hours on the switchboard to try and resolve

I cant get any service from MWEB I cant get any support from the portal or via phone with MWEB I cant sit again for 2hours on a switchboard just to reach someone that cant help me Turnaround time on questions and queries to long Not an ISP for someone that has limited time and capacity to sort out VERY EASY queries MWEB does false advertising and refuse to honour the "FREE INSTALLATION" with new orders

If you are at home and have hours and hours available to sort out these kind of things - maybe then use MWEB as you will have music to listen to via the switchboard for hours Useless service