Don’t trust Mweb

Nonsense of a company. Ordered Fibre Late February 2025 and paid the processing fee. They failed to deliver till today. I went to another service provider. I still haven’t received my R250 processed fee till today. Their app is useless. I requested my refund there and I was told cancellations are done over the phone and that someone will contact me but no one has done so. Can I please have my money back.