1 reviews | Active since Dec 2011
Don't touch Mweb. They are the worst.
This is my 2nd review of Mweb. After my 1st where I compained about the difficulty in closing my account they came back promptly promising to get it sorted ASAP. I then was called but never given enough time to answer. That was followed by a message telling me to phone them back. In other words I would be back to square one after more than 30 attempted calls before. So I rep**** saying I would not waste any more of my airtime and that they should phone back and give me a chance to answer. Needless to say I have had no response. Seems they do this deliberately to make it almost impossible to close an account. I have been trying since 28th April, but before then had to sort out another problem with my account details and a threat to cut me off which took about 8 calls. All this has cost me an 2 extra months in fees.
We truly understand how upsetting and exhausting it must have been to face so many obstacles simply trying to cancel your account, especially after repeated attempts, dropped calls, missed callbacks, and the added financial impact this has caused. This is not how any customer should be made to feel, and it’s certainly not the experience we aim to deliver.
Closing an account should be a clear and straightforward process, not one that leaves customers feeling stuck or ignored.
A request has been sent with urgency to the Cancellations Team to reach out to you directly and assist with finalising your cancellation as soon as possible. They have been asked to make direct contact and ensure this is handled properly without further inconvenience.
If you would like any further assistance. please send us a direct message on Hello Peter, our team would be happy to help.
Kind regards,
Mweb Team
We truly understand how upsetting and exhausting it must have been to face so many obstacles simply trying to cancel your account, especially after repeated attempts, dropped calls, missed callbacks, and the added financial impact this has caused. This is not how any customer should be made to feel, and it’s certainly not the experience we aim to deliver.
Closing an account should be a clear and straightforward process, not one that leaves customers feeling stuck or ignored.
A request has been sent with urgency to the Cancellations Team to reach out to you directly and assist with finalising your cancellation as soon as possible. They have been asked to make direct contact and ensure this is handled properly without further inconvenience.
If you would like any further assistance. please send us a direct message on Hello Peter, our team would be happy to help.
Kind regards,
Mweb Team
We will update them with your latest comment directly.
Kind regards,
Mweb Team
We will update them with your latest comment directly.
Kind regards,
Mweb Team