DONT TAKE WIFI WITH MWEB

unauthorised debit attempts, and unacceptable customer service received from MWEB.

I only have ONE MWEB account, yet I have been debited and invoiced as if I have two accounts, which is incorrect.

Billing issues:

I am on a Premium package under R500 per month

28 November: I was debited R1,294 (far exceeding my package value)

15 December: MWEB attempted another debit

31 December: I was debited R930

I have three invoices:

01/12 – R50 (Debit order unpaid fee, incorrectly app****)

One invoice for R441.68

One invoice for R489

My debit order is contractually set to run on the last day of the month, yet MWEB has attempted debits on both the 15th and month-end, which is incorrect and unauthorised.

Customer service complaint:

When I contacted MWEB, I spoke to Nkosikhona M, whose handling of this matter was unacceptable:

First stated I do not have two accounts

Then claimed I was paying for December and January simultaneously

After I provided two invoices showing two accounts, I was told to cancel a service I never ordered

My line is currently disconnected

I was addressed in an unprofessional and dismissive manner, including:

“Rudy, I will have to escalate this query to the department teams for more assistance” This response showed a complete lack of ownership and competence.

I AM DEMANDING AN

Immediate refund of: The R50 debit order unpaid fee ONE of the duplicate invoices (either R441.68 or R489 – MWEB must confirm which is incorrect) Written confirmation that I only have one active account Correction of my billing profile so debits occur only once per month on month-end Immediate reconnection of my service This complaint to be formally logged and escalated This situation has caused unnecessary stress, service interruption, and loss of confidence in MWEB. I expect this matter to be resolved urgently.