Dont take Line Rental With MWEB
<p>When I become an Mweb customer it took them one hour to take control of my Line Rental. I recently decided to go over to Axxess and as a reward from Mweb they decided to keep my Line Rental as a parting gift. I take it their attitude towards customers leaving is that if you are not with Mweb then you wont have internet.</p> <p> </p> <p><br />I cancel my Mweb account on the CALENDER month (As required) of June and its now the 7th of July and I still havent parted with Mweb, I have been told different stories by their many agents but the hat of it all is that they blame Telkom. When i contact Telkom they say that Mweb still have my Line Rental.</p> <p> </p> <p><br />I have been told by the agents that it will take:</p> <p>1) 12 hours</p> <p>2) 24 hours</p> <p>3)48 hours</p> <p>4) 72 hours</p> <p>5) 5 days</p> <p>6) 7 days</p> <p>7) 10 days</p> <p>8) 21 days</p> <p> </p> <p><br />There is no way that I can check the status of my line or see the progress. Im in the total dark on this situation.</p> <p> </p> <p><br />I guess till death do as part Mweb????</p>
Good day Jacques887
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day Jacques887
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
This has now been resolved. Thank you Mweb.
This has now been resolved. Thank you Mweb.
