Dont sign on with Mweb. You will get better service from the anc.

If I could give you negative stars, I would.

Recently bought a house and took over the fibre contract from the previous owner. Internet was fine for the first month. Started having random network drops and then the line failed completely. Called tech support. Spent an hour on the phone where the ***** on the other end insisted that the line was up, even as I told him it was dead on my end. Problem resolved itself.

Next month, happened again. Network speed dropped to pretty much useless. I pay for a 25Mb line, I got 1.6Mb down at maximum. Called tech support again. Was told its the router and it needs to be replaced. Shelled out the cash for a new router, set it up and it worked.

Two months later, same story. Everything was working fine and the next minute, speeds dropped to almost nothing. Called tech support. Was informed that the line was fine, the issue must be on my side with "something" pulling the line dead. Utter bull****. I work in IT, I know how to secure my home network, theres nothing there that shouldnt be there. Problem miraculously solved itself again.

The next month, happened again, speeds dropped to almost nothing. Spent an hour on the phone with a tech support apple, jumping through hoops and doing tests up the wazoo. Was told again that the line is fine, but they'll log a call with openserve to come check the line. Still waiting to hear from openserve.

This saturday, 18/09/2021, everything was working fine and then the speeds dropped again. Called tech support. Refused to run the same tests, as I had already escalated to Openserve. Was informed that the call was never logged with Openserve. Told the tech support apple to stuff it. Got a call later from an extremely rude and obnoxious tech insisting that i do the tests or be charged a call out fee from openserve. Asked him why the previous two calls werent escalated or logged with openserve. ****head said it was two separate issues. Its the same ****ing issue. Was interrupted, talked over, dictated to and told that the issue is on my side and then hung up on. Called them back and asked that the call be escalated to openserve and mwebs second line techs. was assured that it was escalated.

Checked again today, 21/09/2021, speeds still beyond useless. Called in again, another 45 min on the line with a tech, did all the tests again, same result. ***** promised that the call is escalated to openserve. Was informed that second line was scheduled to call me back on the 26th of September. So i must mos sit with **** internet until they decide to come from their lofty heights and deign me worthy of service.

Going to start the cancellation proccess tomorrow. I've had enough.

I would add their email here but theyre too holy to post a contact email on their website.