Don't give feedback. And can't assist

I joined mweb in 2023 and never had issues till now. I moved house towards the end of September and till now mweb cannot assist me. I have to keep calling mweb and get told someone will call me back and it never happens. I have sent numerous emails and made hundreds of calls but it's all of no use. Mweb staff do not reply to emails nor do they return the call as they say they would. A whole month of me phoning to follow up and still nothing is done. USELESS. DON'T WASTE YOUR TIME WITH MWEB