1 reviews | Active since Apr 2017
Don't forget, MWEB is a COMPANY and THAT is why they don't have to care about PEOPLE
I signed up 22 Jan with Mweb I needed technical support in setting up my repeaters. They simply refused saying that's non of their business. I cancelled my account somewhere between the 2nd or 4th of Feb on the phone. I got a voicemail back telling me that I have to CALL them to confirm that I want to cancel my account. That's what I have told them in the firs place! I tried calling them DURING business hours - there where NO answer! Mweb has NO email contact address visible on their site. AGAIN they billed me for March Out of desperation I contacted them on Facebook - someone promised to make sure MWEB call me. Today I had to ask again! Then WAYNE called. YET Wayne with whom I spoke to tells me that I must understand that MWEB is a COMPANY. WELL Wayne, you are a company offering services to PEOPLE. I used MWEB for 9 days, yet you charge me services for 2 and a half MONTHS! Oh I forgot - its because you are a COMPANY. May Afrihost ***** every grain of your market share because you are a COMPANY and supposedly should not work with PEOPLE. Its a whole other ball game if I was with you for 6 months or a year. But I joined you because I thought you could help me. I left you because you don't care a damn! Here is the irony - I am paying for YOUR poor service and attitude. Have you ever anywhere explained to me that I must pay an EXTRA month for refusal to help in the first place. COMPANIES are run by PEOPLE. And it is PEOPLE that chooses to be reasonable and understanding or not. Choose PEOPLE first - your MONEY will follow! You know what? Afrihost DON'T charge and extra month when you leave them. Afrihost DOES help with technical support. I guess we can't call Afrihost a COMPANY, can we?!
Good day inet-pienaar-kemp
As per the feedback provided to you via a response to your online ticket on 1 March, this matter has now been addressed.
We can confirm that the setup and troubleshooting of wireless repeaters falls outside of MWEB's scope of support.
Your account is scheduled to cancel on 31 March. Cancellations are scheduled for the first day of the month that follows the calendar month notice period. If your cancellation was back-dated to 4 February, the cancellation would still schedule for 31 March.
Our cancellation process (MWEB requires customer verification over the phone) exists to protect your security and prevent anybody else trying to cancel your account **********ly.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Good day inet-pienaar-kemp
As per the feedback provided to you via a response to your online ticket on 1 March, this matter has now been addressed.
We can confirm that the setup and troubleshooting of wireless repeaters falls outside of MWEB's scope of support.
Your account is scheduled to cancel on 31 March. Cancellations are scheduled for the first day of the month that follows the calendar month notice period. If your cancellation was back-dated to 4 February, the cancellation would still schedule for 31 March.
Our cancellation process (MWEB requires customer verification over the phone) exists to protect your security and prevent anybody else trying to cancel your account **********ly.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
