Don't ever use MWeb to install fibre

We app**** to have fibre installed after having it offered to us. They subcontracted Open Serve and Telkom to do the technical work, wiring etc. This was completed last Wednesday but our telephones were disconnected at the same time, I have now spent hours on the phone trying to get them reconnected but to no avail. Karin from Sales Support has tried to assist but has not been able to . I was eventually told by MWeb that they couldn't do anything as it was Open Serve/ Telkom's problem. I placed the order with MWeb not Open Serve/ Telkom. Open Serve contacted me and told me that I had to contact Telkom and order an open line from them . Telkom have informed me that they cannot supply the open line as they aren't the service provider, that I have to change to them and appoint them as the service provider. Open Serve informed me that a copper pipe had been removed, Telkom informed me that the phones are still connected to ADSL . I have no idea what is going on!!!! I have wasted a week on e mails and spent a fortune on cell phone calls, waiting for hours on end for someone to answer the phone and just getting pushed from pillar to post.