TL
Tlotlo L
1 reviews | Active since Dec 2023
03 Jun 2026, 15:40
Don’t Ever Use Mweb!!!
If I could rate this company half a star I would, I’ve been waiting for 8 hours combined over two days trying to get them to just re-activate my line after I moved homes in the same estate! No customer support, agents don’t know what to do ever when you finally get them, and it’s never any departments issue to fix. Don’t ever use their service, ever!
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Replies (5)0
Replies (5)TL
Tlotlo L's updateReviewer Update
03 Jun 2026, 15:51And don’t come here and give me your generic we understand message cause you clearly don’t, just do what we pay you for and stop this nonsense you’re doing! Get my service reconnected!
TL
Tlotlo L's update03 Jun 2026, 15:51
Reviewer Update
And don’t come here and give me your generic we understand message cause you clearly don’t, just do what we pay you for and stop this nonsense you’re doing! Get my service reconnected!
Mweb's replyOfficial
03 Jun 2026, 15:54Hi Tlotlo,
We understand how frustrating it must be to struggle with a move of premises for this long, especially when it has required constant follow‑ups and repeating your situation. Moving your service should be a smooth and well‑coordinated process, and it’s clear that this experience has not met those expectations.
A request has been submitted to the team handling move of premises to urgently follow up on your order and ensure that progress is actively driven. They have been asked to provide you with direct email feedback so you receive clear updates without having to chase for them.
If you’d like us to provide any additional assistance, you’re welcome to reach out via direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle with a move of premises for this long, especially when it has required constant follow‑ups and repeating your situation. Moving your service should be a smooth and well‑coordinated process, and it’s clear that this experience has not met those expectations.
A request has been submitted to the team handling move of premises to urgently follow up on your order and ensure that progress is actively driven. They have been asked to provide you with direct email feedback so you receive clear updates without having to chase for them.
If you’d like us to provide any additional assistance, you’re welcome to reach out via direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 15:54
Official
Hi Tlotlo,
We understand how frustrating it must be to struggle with a move of premises for this long, especially when it has required constant follow‑ups and repeating your situation. Moving your service should be a smooth and well‑coordinated process, and it’s clear that this experience has not met those expectations.
A request has been submitted to the team handling move of premises to urgently follow up on your order and ensure that progress is actively driven. They have been asked to provide you with direct email feedback so you receive clear updates without having to chase for them.
If you’d like us to provide any additional assistance, you’re welcome to reach out via direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle with a move of premises for this long, especially when it has required constant follow‑ups and repeating your situation. Moving your service should be a smooth and well‑coordinated process, and it’s clear that this experience has not met those expectations.
A request has been submitted to the team handling move of premises to urgently follow up on your order and ensure that progress is actively driven. They have been asked to provide you with direct email feedback so you receive clear updates without having to chase for them.
If you’d like us to provide any additional assistance, you’re welcome to reach out via direct message on Hello Peter, and we’ll ensure you are assisted.
Kind regards,
Mweb Team
TL
Tlotlo L's updateReviewer Update
03 Jun 2026, 16:12I’m tired of this! You’re agents keep putting me on hold claiming they’re investigating and then all of a sudden I’m caller number 3, what are you doing about this issue? Is this what we’re paying for? I’m going to write reviews daily until my issue gets fixed! Kerishnie Govender who is your agent said this would be seamless and then goes on to ignore me and not even place my order. What will you do about this?
TL
Tlotlo L's update03 Jun 2026, 16:12
Reviewer Update
I’m tired of this! You’re agents keep putting me on hold claiming they’re investigating and then all of a sudden I’m caller number 3, what are you doing about this issue? Is this what we’re paying for? I’m going to write reviews daily until my issue gets fixed! Kerishnie Govender who is your agent said this would be seamless and then goes on to ignore me and not even place my order. What will you do about this?
TL
Tlotlo L's updateReviewer Update
03 Jun 2026, 16:12I was just with an agent now and she said she’s investigating, all of a sudden I’m caller number 3 in line!
TL
Tlotlo L's update03 Jun 2026, 16:12
Reviewer Update
I was just with an agent now and she said she’s investigating, all of a sudden I’m caller number 3 in line!
Mweb's replyOfficial
03 Jun 2026, 17:06 Hi Tlotlo,
We sincerely apologize for any frustration. To help, we have logged a follow-up with the above-mentioned team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team
We sincerely apologize for any frustration. To help, we have logged a follow-up with the above-mentioned team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 17:06
Official
Hi Tlotlo,
We sincerely apologize for any frustration. To help, we have logged a follow-up with the above-mentioned team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team
We sincerely apologize for any frustration. To help, we have logged a follow-up with the above-mentioned team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team