1 reviews | Active since May 2016

22 Feb 2023, 13:43

Don't buy Mweb, try another company until they sort their issues out.

It is impossible to get assistance to set up your new Samsung with Outlook to get access to my email address and domain supported by Mweb. You are only allowed to log one call online and it stays there for ages before they move it to the outbox before you can log another call. Trying to phone Mweb is a nightmare, when you go through to Technical Support the Bot does not recognise the entries/numbers when entered on your cellphone. Then you are told you are number 25 in the queue and use up all you minutes. So I purchased VOIP through MWeb (big mistake), because you hold on for long all your minutes are used up and you have to buy more. They refer you to the Self Help Centre but the settings and guidelines do not work, so one has to phone Mweb to speak to a real person. Hey Mweb, if you system worked properly you would get much fewer calls, I suspect the IT guys create these issues to keep themselves in a job..............

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