Don't bother with MWEB - shocking, pathetic service!

We requested a simple upgrade of our LTE home package after running out of data, and encountered the following problems: 1. The Mweb website quotes one price for a qualifying upgrade package and then asks you to contact their call; and you are then quoted a higher price by the agent - very misleading! 2. We received am SMS saying that the service was active a day later (Thursday) - but still no internet connection. 3. After 3 (three) calls to the call centre (Saturday), we were finally told that Telkom had not updated their system to reflect the new data cap, and that Mweb would 'log a query' and call us back 4. I write this on a Tuesday - no MWEB internet connection (using my mobile data); no calls from MWEB to update us on the progress (despite repeated requests via their website to call us) 5. Phoning their call centre is the most painful experience. Apart from the wait, every time you are transferred to another dept you have to go through the whole verification process again and explain the problem from the beginning. Lockdown or not, this is inexcusable - many other companies have adapted and are offering good service during lockdown. I will most definitely be looking for alternatives as soon as possible, and would seriously advise others not to bother with MWEB. This review does not even fully reflect the frustration I have experienced.