T
Tamia
1 reviews | Active since Nov 2024
09 Jun 2026, 17:04
Don't answer calls and poor customer service
They don't answer calls. At one point I stayed on a call for one hour and I was "first in line". Tried again today, still the same issue. Worst experience.
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Replies (1)
Mweb's replyOfficial
09 Jun 2026, 17:06Hi Tamia,
We understand how frustrating it must be to wait so long on calls and still not get through to an agent, especially when you need assistance. Situations like this can make it feel like your concerns aren’t being heard. That’s not the level of accessibility and support you should be experiencing when reaching out for help.
We’re here to assist and would really like the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and our team will ensure your query is properly reviewed and handled.
We’ll continue working to make sure you can get the help you need more easily and that your overall experience improves from here.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long on calls and still not get through to an agent, especially when you need assistance. Situations like this can make it feel like your concerns aren’t being heard. That’s not the level of accessibility and support you should be experiencing when reaching out for help.
We’re here to assist and would really like the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and our team will ensure your query is properly reviewed and handled.
We’ll continue working to make sure you can get the help you need more easily and that your overall experience improves from here.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 17:06
Official
Hi Tamia,
We understand how frustrating it must be to wait so long on calls and still not get through to an agent, especially when you need assistance. Situations like this can make it feel like your concerns aren’t being heard. That’s not the level of accessibility and support you should be experiencing when reaching out for help.
We’re here to assist and would really like the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and our team will ensure your query is properly reviewed and handled.
We’ll continue working to make sure you can get the help you need more easily and that your overall experience improves from here.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long on calls and still not get through to an agent, especially when you need assistance. Situations like this can make it feel like your concerns aren’t being heard. That’s not the level of accessibility and support you should be experiencing when reaching out for help.
We’re here to assist and would really like the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and our team will ensure your query is properly reviewed and handled.
We’ll continue working to make sure you can get the help you need more easily and that your overall experience improves from here.
Kind regards,
Mweb Team