Don't relay on Sales Dept to understand your needs

<p>I am so disappointed. A friend of mine has been telling me for years and years to move my adsl to Mweb uncapped. i sent a request via Meb website on 22 october 2016. I received no response. Eventually I called Mweb and explained to the Sales person that I own a Guest House and I need uncapped wireless range of up to 50 meters. She said no problem, I would get the correct router with boosters and she quoted and I signed up and got the router and set up etc. Only to discovwer that the range was only 5 meters. 5 meters! I have been calling mweb and speaking to consultants who promise that someone will get back to me. Nothing. The first time I called, the lady said that she can see there is a recording of the first sales call and someone would call me. Nothing. i called again this morning and I told my whole long story again and without warning she put me through to the call centre with the options to select again. The options just kept repeating and repeating and repeating each time I selected the option. I am so disappointed that I am now tied into a contract that does not meet my needs even though I was very clear about my needs and was promised by the sales person that the contract she offered me would meet my needs. And now there is no-one to be found to support me.</p>