Don't Purchase any Mweb Packages, Period!

On 24/10/14 we purchased a MWeb 2MB Uncapped data pack for R339 (we didn't have an ADSL line so R140 extra.) with a free FON Router.<br> <br> A Sale Rep by the name of Shihaam Alexander did a superb job in making sure that our router was delivered to us perfectly. The tech support was rude & got impatient when I called them 8 times to resolve the internet connection issue, they all told me the same procedure which didn't work. The 9th agent believed that there was a problem with my telephone wiring so he contacted Telkom to come fix it, which they did.<br> <br> I had another problem with the connection speed. So I called tech support 6 times to resolve the issue & all gave the same procedure which didn't work. I decided to cancel my service on 14/11/14, they billed me for NOV & DEC 14 and said my line will be terminated 1/01/15. On the 1/01/15 my ADSL line was terminated but MWEB billed me for JAN & FEB 15 and I stopped using the service 27 DEC 14. After reporting the issue to MWEB Account/Billing, they tell me that I have to pay for the router or give it back then they'll cancel the acc. I told them to come fetch the router. <br> <br> They now forwarded the account to Telkom instead of terminating it.