Don't know what to say...

<p>Since Feb we ordered fibre internet... line was installed into the complex. And finally after 3 months of waiting vumatel installed brought the line into the house last week...</p> <p>Yesterday morning mweb guys finally delivered the router.</p> <p>However... they arrived early in the morning whilst my mother was occupied and couldn't get the door at that minute. She called for then saying 2 minutes. She got to the door soon as she could but by the end of those few minutes. Mweb left the package with the router inside with our security guard and didn't get anyone to sign for the package...</p> <p>We were still happy at that point because... how hard could it be to set up the internet... apparently very much so</p> <p>I spent 3 hours trying to sort the internet put. Inside the package there were instructions on how to set up and I followed those instructions. Still nothing. Mweb registered us with vumatel and the fibre line was working fine. So at this point vumatel was not at fault...</p> <p>After those hours of struggling we resorted to call mweb on their number and got sent through to customer services for fibre. </p> <p>The person we got through to I must say was very friendly. However unfortunately after what must have been 1 hour on the phone in total calling mweb lines... at our OWN EXPENSE!!!... we could still not manage even after trying to change setting, resetting, and other things.. we could at times not even access The internet to enter The router details... The guy then said that there may be an issue with the router itself and arranged for some department to come drop off another one on sunday only. So we have to wait another week??? </p> <p>My mother lost so much work because of these months without internet...</p> <p>There should be someone that comes with to deliver and install it for us so we don't have to struggle like this!!</p> <p>We are tired of having to keep waiting like this for something that should have been sorted by now...</p>