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Sithembele N
1 reviews | Active since Mar 2025
26 Aug 2026, 08:23
Does not refund money deducted after cancellation
Does not want to refund my money after cancelling internet service
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
26 Aug 2026, 08:44Hello Sithembele,
We understand how frustrating it can be to feel that your concerns regarding a refund have not been heard, especially after cancelling your internet service and expecting clarity on the process.We would like the opportunity to take a closer look into the matter and better understand the reasons behind the refund request. Please send us a direct message via Hello Peter with some additional details regarding the refund, and we will review the matter further.
Kind regards,
Mweb Team
We understand how frustrating it can be to feel that your concerns regarding a refund have not been heard, especially after cancelling your internet service and expecting clarity on the process.We would like the opportunity to take a closer look into the matter and better understand the reasons behind the refund request. Please send us a direct message via Hello Peter with some additional details regarding the refund, and we will review the matter further.
Kind regards,
Mweb Team
Mweb's reply26 Aug 2026, 08:44
Official
Hello Sithembele,
We understand how frustrating it can be to feel that your concerns regarding a refund have not been heard, especially after cancelling your internet service and expecting clarity on the process.We would like the opportunity to take a closer look into the matter and better understand the reasons behind the refund request. Please send us a direct message via Hello Peter with some additional details regarding the refund, and we will review the matter further.
Kind regards,
Mweb Team
We understand how frustrating it can be to feel that your concerns regarding a refund have not been heard, especially after cancelling your internet service and expecting clarity on the process.We would like the opportunity to take a closer look into the matter and better understand the reasons behind the refund request. Please send us a direct message via Hello Peter with some additional details regarding the refund, and we will review the matter further.
Kind regards,
Mweb Team
SN
Sithembele N's updateReviewer Update
26 Aug 2026, 09:55If you stand with this position. That is okay then. We will try to resolve the situation with the bank. Thanks for your assistance even if we are very dissatisfied.
Would not recommend
Would not recommend
SN
Sithembele N's update26 Aug 2026, 09:55
Reviewer Update
If you stand with this position. That is okay then. We will try to resolve the situation with the bank. Thanks for your assistance even if we are very dissatisfied.
Would not recommend
Would not recommend
Mweb's replyOfficial
26 Aug 2026, 10:29Hello Sithembele,
Thank you for your feedback and for taking the time to engage with us regarding this matter. We understand that this may not have been the outcome you were hoping for, and we appreciate your disappointment with the situation. Your feedback is important to us and will be shared with our Service Quality Team for improvement as we continue looking for ways to enhance our customers' experiences and communication.
Kind regards,
Mweb Team
Thank you for your feedback and for taking the time to engage with us regarding this matter. We understand that this may not have been the outcome you were hoping for, and we appreciate your disappointment with the situation. Your feedback is important to us and will be shared with our Service Quality Team for improvement as we continue looking for ways to enhance our customers' experiences and communication.
Kind regards,
Mweb Team
Mweb's reply26 Aug 2026, 10:29
Official
Hello Sithembele,
Thank you for your feedback and for taking the time to engage with us regarding this matter. We understand that this may not have been the outcome you were hoping for, and we appreciate your disappointment with the situation. Your feedback is important to us and will be shared with our Service Quality Team for improvement as we continue looking for ways to enhance our customers' experiences and communication.
Kind regards,
Mweb Team
Thank you for your feedback and for taking the time to engage with us regarding this matter. We understand that this may not have been the outcome you were hoping for, and we appreciate your disappointment with the situation. Your feedback is important to us and will be shared with our Service Quality Team for improvement as we continue looking for ways to enhance our customers' experiences and communication.
Kind regards,
Mweb Team