GS
Gerbrand S

1 reviews | Active since Apr 2018

03 Apr 2018, 16:49

Does not have a handle on their installers

I was activated 6 days ago - but still no fibre. The call center tells me that there are two blockages reported on my line. But are unable to give specifics - they just point the finger to Octotel - and Octotel tells me that Vumatel damaged their line while trenching.

It sounds like there is just a whole lot of finger pointing happening - but nothing gets done.

I have been waiting since December - and overall since March 2017

0
Replies (1)
Mweb
Mweb's reply05 Apr 2018, 14:31
Official

Good day Gerbrand

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been resolved and you are now able to connect.

Feel free to contact us if you require anything further.

Kind regards
MWEB Client Services