Does mweb even read your issues or requests?

Does mweb even read your issues or requests? I recently upgraded to 20Mbps ADSL. It was way too unstable - kept dropping all the time. Firstly, I sent a query on their portal to ask why the connection is so unstable and if they could do anything... no reply. I can't be in meetings whilst working from home and have the connection drop every 15 minutes. I then sent a request to cancel and move me to 8Mbps because it would be more stable. Again 2 weeks later, nothing. Now I'm running out of ADSL data and will be struggling to WFH. Really pathetic service and they claim they will respond from 8-4.