***** MWEB customer service. Be warned.

I am disappointed by MWEB. I strongly recommend that people do not use this company for internet connection. The service I have been getting from them is pathetically poor. I have been waiting thout connection for 6days now. I have spent hundreds of rands in airtime calling technician after technician to get help and on Friday the fibre installer from Vodacom even spoke to the technician and explained that the problem is not with the fibre line but the faulty router that they gave me. I was told that I will get a new router on Monday. And Monday,23rd I get a SMS from MWEB that they will call me in Friday 27th. This is unprofessional. And people be warned. I am working from home and my child needs internet access for school as well as to submit the school ****. Six days! Six days and nobody is willing to help or answer my emails. And I thought thiswas a reputable company. I was so wrong and I deeply regret signing up with them. Notwithstanding the rotten attitude and fruatating demeanour of one of their female technicians by the name of Shanice. She took both incompetence and unprofessionality to a whole new level. If only I had known. I would have chosen a better internet service provider.