Do you even want my Business?

I placed an order on the 13th Jan already. There was already another service provider in the property from the previous tenants. I had to wait till the end of the month for that contract to end for MWEB to be able to even commence with processing my order. As I was not in contact with the previous tenants, I then had to be without Fibre for the month of Jan. Since 1 Feb, I have called twice. Both calls over 17 mins long (the majority of the call being before I even speak to a person). Both calls, I was told I had to be transferred and both calls were dropped on me, with no call backs. Why does one have to fight you to provide a service? I simply need the account activated and Router delivered!!!!