PS
Pieter S
1 reviews | Active since Mar 2010
30 Jan 2016, 07:24
Do not want to reconnect
Payment on account were made on 21 December 2015 , account suspended 23 December 2015 as according to M WEB no payment were received, I tried to phone them but nobody answered the landline. Had to open another email address and send 6 emails before any response were made. Scanned and emailed proof of payment, following day received email stating technical dept will reconnect account, one day later nothing happened, email again and the following day received form to complete. Then the following day they want id copy ,why?? they did not need all this to suspend the account which were paid this only show BAD CUSTOMER SERVICE
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Replies (2)
Mweb's replyOfficial
01 Feb 2016, 15:03Hello DPNC,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services
Mweb's reply01 Feb 2016, 15:03
Official
Hello DPNC,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services
Mweb's replyOfficial
01 Feb 2016, 15:03Hello DPNC,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services
Mweb's reply01 Feb 2016, 15:03
Official
Hello DPNC,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please contact us with an alternate contact number in order for us to assist you.
The account is currently active and we await your contact to address what has transpired.
With regards to the 2nd part of your HP query, the ID was required for the a password change process.
Kind regards
MWEB Client Services