RW
Ryan W
1 reviews | Active since Jan 2014
11 Sept 2026, 11:40
Do not use these guys
Disgusting service. Not had proper internet for weeks. Spent hours on the phone with this company. They eventually simply put the phone down cause they have no idea how to resolve anything. They simply only know how to switch on and off and then it that doesn’t work you are stuck with no internet cause they blame the router, they blame the ONT. they have no idea what they are doing. You ask to cancel and they put the phone down on you.
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Replies (3)0
Replies (3)
Mweb's replyOfficial
11 Sept 2026, 11:59Hello Ryan,
We understand how frustrating it must be to experience ongoing connectivity issues, especially after spending significant time trying to get assistance and still not having a reliable connection. This is certainly not the experience we want our customers to have. We'd appreciate the opportunity to step in and assist further. To help us determine where the issue may be occurring, could you please confirm what the Power, PON, and LOS lights are doing on the TT Connect ONT, as well as the Internet light on the Zyxel router?In addition, please restart both the ONT and the Zyxel router. Once both devices have fully rebooted, let us know and we'll gladly review the connection further and guide you on the next steps.Should you require any further assistance, please continue engaging with us via direct message with the results, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience ongoing connectivity issues, especially after spending significant time trying to get assistance and still not having a reliable connection. This is certainly not the experience we want our customers to have. We'd appreciate the opportunity to step in and assist further. To help us determine where the issue may be occurring, could you please confirm what the Power, PON, and LOS lights are doing on the TT Connect ONT, as well as the Internet light on the Zyxel router?In addition, please restart both the ONT and the Zyxel router. Once both devices have fully rebooted, let us know and we'll gladly review the connection further and guide you on the next steps.Should you require any further assistance, please continue engaging with us via direct message with the results, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 11:59
Official
Hello Ryan,
We understand how frustrating it must be to experience ongoing connectivity issues, especially after spending significant time trying to get assistance and still not having a reliable connection. This is certainly not the experience we want our customers to have. We'd appreciate the opportunity to step in and assist further. To help us determine where the issue may be occurring, could you please confirm what the Power, PON, and LOS lights are doing on the TT Connect ONT, as well as the Internet light on the Zyxel router?In addition, please restart both the ONT and the Zyxel router. Once both devices have fully rebooted, let us know and we'll gladly review the connection further and guide you on the next steps.Should you require any further assistance, please continue engaging with us via direct message with the results, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience ongoing connectivity issues, especially after spending significant time trying to get assistance and still not having a reliable connection. This is certainly not the experience we want our customers to have. We'd appreciate the opportunity to step in and assist further. To help us determine where the issue may be occurring, could you please confirm what the Power, PON, and LOS lights are doing on the TT Connect ONT, as well as the Internet light on the Zyxel router?In addition, please restart both the ONT and the Zyxel router. Once both devices have fully rebooted, let us know and we'll gladly review the connection further and guide you on the next steps.Should you require any further assistance, please continue engaging with us via direct message with the results, and we'll gladly assist.
Kind regards,
Mweb Team
RW
Ryan W's updateReviewer Update
11 Sept 2026, 12:15I have been through exactly what you are now saying over and over and over again. I did everything again today with your client respepresnrarive this morning. I am been dealing with Mweb since 9am this morning AGAIN. All lights are on as they should be on both router and ONT, all cables are in, all ribboned, all firmware updated. It&/ also been reset numerous times. You have already told me this story numerous times and I’m sent so many pictures showing everything is green. I don’t know what you want from me. Just cancel my service and give me my money back so I can go somewhere else. You have my number, why don’t you call me.
RW
Ryan W's update11 Sept 2026, 12:15
Reviewer Update
I have been through exactly what you are now saying over and over and over again. I did everything again today with your client respepresnrarive this morning. I am been dealing with Mweb since 9am this morning AGAIN. All lights are on as they should be on both router and ONT, all cables are in, all ribboned, all firmware updated. It&/ also been reset numerous times. You have already told me this story numerous times and I’m sent so many pictures showing everything is green. I don’t know what you want from me. Just cancel my service and give me my money back so I can go somewhere else. You have my number, why don’t you call me.
Mweb's replyOfficial
11 Sept 2026, 12:49Hello Ryan,
We can appreciate that after spending so much time trying to get the issue resolved, repeating the same steps can feel incredibly discouraging. This is certainly not the experience we want for our customers. We can confirm that further technical assistance has since been arranged to ensure that your query receives the attention and investigation it deserves. The matter remains under active review, and the relevant team has been engaged to assess the issue beyond the troubleshooting already completed.Please be assured that your query remains a priority, and the team is committed to working towards a resolution.
Kind regards,
Mweb Team
We can appreciate that after spending so much time trying to get the issue resolved, repeating the same steps can feel incredibly discouraging. This is certainly not the experience we want for our customers. We can confirm that further technical assistance has since been arranged to ensure that your query receives the attention and investigation it deserves. The matter remains under active review, and the relevant team has been engaged to assess the issue beyond the troubleshooting already completed.Please be assured that your query remains a priority, and the team is committed to working towards a resolution.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 12:49
Official
Hello Ryan,
We can appreciate that after spending so much time trying to get the issue resolved, repeating the same steps can feel incredibly discouraging. This is certainly not the experience we want for our customers. We can confirm that further technical assistance has since been arranged to ensure that your query receives the attention and investigation it deserves. The matter remains under active review, and the relevant team has been engaged to assess the issue beyond the troubleshooting already completed.Please be assured that your query remains a priority, and the team is committed to working towards a resolution.
Kind regards,
Mweb Team
We can appreciate that after spending so much time trying to get the issue resolved, repeating the same steps can feel incredibly discouraging. This is certainly not the experience we want for our customers. We can confirm that further technical assistance has since been arranged to ensure that your query receives the attention and investigation it deserves. The matter remains under active review, and the relevant team has been engaged to assess the issue beyond the troubleshooting already completed.Please be assured that your query remains a priority, and the team is committed to working towards a resolution.
Kind regards,
Mweb Team