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Fred T

1 reviews | Active since Mar 2014

21 Nov 2017, 10:20

DO NOT USE THEM

If you want Fibre or any form of connectivity, MWEB is the worst to work with. there is no such thing as communication, it takes weeks for them to get back to you(not that they do) and I would love to know what courier company they use as they cannot send you a router!!!!

0
Replies (4)
Mweb
Mweb's reply29 Nov 2017, 15:07
Official

Good day mavrickdft

Thank you for raising your concern.

We have tried to contact you unsuccessfully. Our records indicate that you are connected to your fibre connection. Please send us an internal message and advise if there is anything outstanding that still need to be addressed.

We will try to contact you on the contact details provided.

Kind regards

MWEB Client Services

FT
Fred T's update05 Dec 2017, 08:46
Reviewer Update
So Sadly, my internet worked from the 24th November up until the 29th November. On the 30th of November who told me that it will take 24 to 48 hours to get resolved, it is now 6 days later, no response from Mweb, no call , no SMS no Mail. Nothing !!!!!! this is pathetic.
FT
Fred T's update05 Dec 2017, 08:47
Reviewer Update
and like I stated above, DO NOT USE THEM!!!!
Mweb
Mweb's reply08 Dec 2017, 14:00
Official

Good Day mavrickfdt,

Thank you for taking the time to provide us your feedback.

The query was re-escalated to Vumatel on the 5th December and the account is now showing an active router connection.

Please do let us know should you require any further feedback or assistance from us.

Kind regards
MWEB Client Services