S
Sandile
1 reviews | Active since May 2023
16 Sept 2026, 11:50
Do not use mweb fibre you will regret it!!!!
They have been trying to get me connected since the 31st of August when I made my first payment till today... Sadly they even asked for a pro-rata upfront payment an I paid it. But still I haven't got connected till to date. They either try some new tricks or blame zoom, who is the infrastructure owner... Zoom hqve been to my place twice now, and they say we are good to go. But still I have no connection, I feel victimized and exploited.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
16 Sept 2026, 12:00Hi Sandile,
We understand how frustrating this has been, especially after making your first payment on 31 August and the additional pro-rata payment, while still not having a working connection. We also recognise how disappointing it is to have had Zoom visit your premises twice and confirm that everything is ready, yet remain without service.Your query has been logged with our Technical Team under reference MWB***7 for further investigation and assistance. The team will review the connection and the information already provided to determine the next steps towards getting you connected.Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after making your first payment on 31 August and the additional pro-rata payment, while still not having a working connection. We also recognise how disappointing it is to have had Zoom visit your premises twice and confirm that everything is ready, yet remain without service.Your query has been logged with our Technical Team under reference MWB***7 for further investigation and assistance. The team will review the connection and the information already provided to determine the next steps towards getting you connected.Kind regards,
The Mweb Team
Mweb's reply16 Sept 2026, 12:00
Official
Hi Sandile,
We understand how frustrating this has been, especially after making your first payment on 31 August and the additional pro-rata payment, while still not having a working connection. We also recognise how disappointing it is to have had Zoom visit your premises twice and confirm that everything is ready, yet remain without service.Your query has been logged with our Technical Team under reference MWB***7 for further investigation and assistance. The team will review the connection and the information already provided to determine the next steps towards getting you connected.Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after making your first payment on 31 August and the additional pro-rata payment, while still not having a working connection. We also recognise how disappointing it is to have had Zoom visit your premises twice and confirm that everything is ready, yet remain without service.Your query has been logged with our Technical Team under reference MWB***7 for further investigation and assistance. The team will review the connection and the information already provided to determine the next steps towards getting you connected.Kind regards,
The Mweb Team