DO NOT USE MWEB!

Hello Peter, My family ordered fibre through Mweb on the 11 December 2020 , after multiple calls they finally told us that it would be installed middle of January, middle of January came still nothing, called again told us they were back logged and had no idea when they were going to get to us, multiple calls later they finally told us 21 January at 9:00am they would be there, they actually came to my surprise after everything that happened at only 11:00am...... nothing like waiting for someone to come 2 hours late. After it had been installed it was still not working and so we called the same day and were told they were going to do an escalation to connect it the next day, why they just couldn't just connect it there and then I have no idea, end of the next day we called again because it was still not working then was told over the phone escalations can take up to 48hrs.... So we waited and finally got a message 2 days later that it had been connected but it was still not working and so then we called again and they didn't know what was wrong (How there technical support staff can not know how to do their job I do not know) and so we called again and this time the guy tried all sorts of things his side and asked us to do all sorts of things on our side and finally told us this box that they installed in the behind the wifi was not working and that they will be sending someone to come change it the same day or the next, and like I expected, no body came, we called again the next day, and then the person told us it was because that box had not been connected on their side not that the box is broken, how they did not know that the other times we called them I have no clue and why they didn't just connect it the sametime they connected the wifi after the escalation again I have no clue, and so then after that the wifi started working and we were all good then 5 minutes later the wifi was going off and on on my phone until it just went completely off, yet 3 other devices that were connected were working fine, I called again, the lady said I should try switching off the router and try again, and that worked and I was happy until I hung up... because as soon as I did the same thing happened again on my phone a minute later and no internet, and so at this point I believed it was probably just mine phone since the other 3 devices it was connected to was working fine and so I tried to connect our tvs, other laptops and phones and none of them had internet connection and so again the same night I called and told them about the problem and the guy tried all different things to no avail whatsoever and the guy said he didn't know what was wrong and so he had to get the technical specialist and I was like finally someone who actually knows what they're doing, because bear in mind each time you call you're in a queue for at least and I mean at least..... 15 minutes waiting and as you can see the inconsistency of their technical support is incredible how one person would say this and then you call back later and another guy will say all this other stuff, you are just hoping after your 15-30 min wait on the phone that you'll actually get someone who knows what they are doing....a nd so I was relieved to hear I was going to get someone who actually knew what they were doing to fix this problem as we had been waiting since December for fibre from mweb and then it had been 8 days already since it was installed with no wifi, but of course being Mweb and their terrible customer service, the guy told me the specialist would only be able to call me at 2:30pm on Monday, It was Thursday........ so 8 days without wifi now I must wait another 4 days only to hopefully finally have my fibre up and running properly, it's Sunday now Peter and seeing as things have been going with Mweb I doubt I will even get a call back never mind them actually fixing my problem. So to everyone out there, do not use mweb as your service provider you will absolutely regret ever doing it, I'm surprised with this kind of customer service and lack of proper training they give their technical support that they even still have a business going. I honestly think that once you sign that contract they think they can do whatever they please..... I can guarantee I will not be recommending them to anyone, I will actually be encouraging everyone I know not to use mweb and will never use them as a service provider again after this horrible service.

Thanks for listening Peter.