Do not use Mweb.

I signed up with Mweb for fibre as a new customer on the 24/11/2025 and cancelled on the 7/01/2026 because absolutely nothing was happening with my order.

Every time I contacted them (that's ME having to contact THEM, at no point did anyone email or call me) for an update on my order, I was told it was "being escalated". This was the same response every time I spoke to them (several time's I've waited over an hour for a response), nobody would give me any feedback about what was happening with my order; the only time I did get feedback was when I threatened to cancel the order.

It is now the 15/01/2026, I have yet to be refunded my money, the order is still currently marked as "Provisioning", despite having asked them 3 times now to cancel it.

Based on the comments on their Facebook page, their service with existing customers is just as bad and it's just non-stop complaints.

Do not use Mweb, this is how they will treat you as a new customer.