DO NOT USE MWEB!!!!

Less than 1 star

Firstly Mweb you should be ashamed of yourselves because you ignore my emails totally. Sis

So I am resending the same thing again, and I will continue to do so over and over and over again

I WANT SOMEONE IN MANAGEMENT TO CONTACT ME AND RESOLVE THESE ISSUES, I AM GOING TO CONTACT CARTE BLANCH AND MAKE AS MUCH NOISE AS I CAN ABOUT THIS SHOCKING SERVICE

COMPLETELY ***********

Let me share my story and disgust of my experience with Mweb

I am extremely disappointed and disgusted at the lack of, and basically the appauling, service I have received, happy and quick to get you to agree and go ahead, but absolutely no care and no after sales service. Shocking is not the word to express my frustration.

Ignoring emails, being told lies, being unable to EVER get through on the Mweb call numbers to any sales staff (any of the numbers) being put on hold for ages, didnt bother to get back to me after our phone call, dont bother following up with me on emails. How sad

I was a happy LTE user, thrilled with my service. I then get informed that they are cancelling their service as of December 31st 2019, decide that the most logical answer is fibre.

4th November I order my fibre, receive an email telling me what's to come and how to go forward. I hear nothing more

Eventually email my sales agent who neglects to respond to my emails till the 22nd November (I email, I call, and never get through to a single person) on the 22nd she informs me that my order was sent to Vumatel and we are waiting for them to go forward

I never get a call from Vumatel or contact from Mweb further, apart from an update call telling me Vumatel still cant give us any info. I decide to contact Vuma directly. I eventually manage to get someone to contact me

Vuma has no record or information about any request under my name, ID or address. Have received nothing from Mweb about this request. Vuma is totally horrified and shocked at how long it has taken, they manage to assist me and start my process (at no great speed either) I would then go on to wait for an email from Mweb confirming something, never did receive this.

Eventually Vuma comes out in December (ONLY THANX TO ME CONTACTING THEM AND MAKING A PLAN AS IT SEEMS MWEB HAS DONE ABSOLUTELY NOTHING) and we agree how to lay the line and agree to reschedule till the new year (This coming Tuesday 14th Jan)

I NOW STILL REQUEST URGENT AND TIMELY ASSITANCE AS I AM AN EXTREMELY UNHAPPY AND ANGRY CLIENT

I have been going through hell from this, than I have ever before. Monday 13th (today) will be 10 weeks of this nonsense. I am absolutely shocked at what a complete mess and mission this has been, Mweb has got one of the worst and shocking service and work ethic I have ever come across.

I have a long list of my troubles since 4th November.

It is absolutely shocking and disgusting. Totally totally disappointed with this atrocious service and treatment from Mweb. Really. It is appalling and I am going to make a noise everywhere I can

I have also discovered that Mweb is voted online as one of THE WORST PROVIDER IN SOUTH AFRICA, which explains a lot

I can never get hold of anyone on your lines and the sales lady who helped me hardly responds to my emails and just ignores me. So I dont know how or who to contact anymore. The Facebook team keeps assuring me someone will contact me and it never happens, I have called on countless occasions being put on hold for ages! I HAVE NOT ONCE GOT THROUGH TO ANYONE

Lack of care and service is horrific, the worst mission I have ever experienced with any service provider. Basically forced to stop a service I am happy with (LTE) for a new service (Fibre) but then absolutely no communication and no open and honest feedback. I have been fed lies and false news for weeks

I demand that someone contact me to resolve the issues and give me some answers

I have received my router atleast.

I want to know what Mweb is going to do for me for the 10 weeks of absolute nonsense I have had to deal with. I want a refund or credit for my remaining gigs unused when my Fibre is connected, and I am demanding 1 month of free fibre for all the trouble I have been through.

I want someone to contact me regarding this and how they are going to make it happen for me

I believe there is no cancellation request yet for my LTE (which Mweb is cancelling) so I would please also like an explination to how this process works

I SHOULD BE ON TOP OF SOMEONES WORK LOAD FOR THE DAY, I HAVE BEEN TOLD I WOULD GET A CALL TODAY, WHICH I DON'T BELIEVE WILL HAPPEN. 10 WEEKS OF THIS ******* IS ABSOLUTELY UNACCEPTABLE, ONGOING LIES AND STORIES FROM MWEB, EXTREMELY EXTREMELY DISGUSTING SERVICE

All your Facebook people do is apologize and escalate and make false promises too. Nothing comes of it

SHOCKING SHOCKING SERVICE FROM MWEB YOU HOLD US IN YOUR HANDS AND WE ARE ABSOLUTELY POWERLESS TO THIS *******

I WILL NOT STOP AND I WILL MAKE SURE CARTE BLANCH HEARS OF THIS. YOU HAVE COUNTLESS COMPLAINTS ALL OVER YOUR FACEBOOK AND YOU DO NOT CARE