DO NOT TAKE UP A CONTRACT WITH MWEB

I took out a WIFI contract with MWEB in January. The router was delivered on the 31st of January. Literally the next day the team was notified that the apartment does not have the fibre and to please get a technician to come and insert one. It has been 18 days of trying to sort this out. I have been allocated to one consultant after another. The worst was when an onboarding person called on the 15th day to determine if i was enjoying my connection. I have been debited by the company with no connection or active line in place. This has been horrible as part of my employment contract is that i have WIFI at home.