DK
Dzikamai K
1 reviews | Active since Jul 2023
05 May 2026, 13:52
Do not take Mweb
Worst customer service. Slow speeds and dropouts. Really a poor service
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Replies (1)
Mweb's replyOfficial
05 May 2026, 14:03Hi Dzikamai,
Thank you for taking the time to share this feedback. We understand how frustrating it is to deal with slow speeds and dropouts, especially when it impacts your ability to rely on the service day to day. This is not the experience we want for our clients, and we recognise how disappointing this has been for you.
We’ve checked the account and there are no visible faults or outages showing on our side at this stage. To help narrow down the cause and determine whether the issue may be related to the local setup or signal conditions, we kindly ask that you try the following troubleshooting steps if possible:
Please test the connection with only one device connected, preferably using a computer.
Test the speed while standing directly next to the router when connected via WiFi to see if there is any improvement.
If available, please test using an Ethernet cable connected directly to the router and compare the results.
If you are using any WiFi extenders or boosters, please disconnect them temporarily and test again while connected only to the main router and staying close to it.
If the speeds or stability do not improve after these checks, please send us a direct message on Hello Peter with your findings, including speed test results, so we can analyse them further and assist accordingly.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. We understand how frustrating it is to deal with slow speeds and dropouts, especially when it impacts your ability to rely on the service day to day. This is not the experience we want for our clients, and we recognise how disappointing this has been for you.
We’ve checked the account and there are no visible faults or outages showing on our side at this stage. To help narrow down the cause and determine whether the issue may be related to the local setup or signal conditions, we kindly ask that you try the following troubleshooting steps if possible:
Please test the connection with only one device connected, preferably using a computer.
Test the speed while standing directly next to the router when connected via WiFi to see if there is any improvement.
If available, please test using an Ethernet cable connected directly to the router and compare the results.
If you are using any WiFi extenders or boosters, please disconnect them temporarily and test again while connected only to the main router and staying close to it.
If the speeds or stability do not improve after these checks, please send us a direct message on Hello Peter with your findings, including speed test results, so we can analyse them further and assist accordingly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 May 2026, 14:03
Official
Hi Dzikamai,
Thank you for taking the time to share this feedback. We understand how frustrating it is to deal with slow speeds and dropouts, especially when it impacts your ability to rely on the service day to day. This is not the experience we want for our clients, and we recognise how disappointing this has been for you.
We’ve checked the account and there are no visible faults or outages showing on our side at this stage. To help narrow down the cause and determine whether the issue may be related to the local setup or signal conditions, we kindly ask that you try the following troubleshooting steps if possible:
Please test the connection with only one device connected, preferably using a computer.
Test the speed while standing directly next to the router when connected via WiFi to see if there is any improvement.
If available, please test using an Ethernet cable connected directly to the router and compare the results.
If you are using any WiFi extenders or boosters, please disconnect them temporarily and test again while connected only to the main router and staying close to it.
If the speeds or stability do not improve after these checks, please send us a direct message on Hello Peter with your findings, including speed test results, so we can analyse them further and assist accordingly.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. We understand how frustrating it is to deal with slow speeds and dropouts, especially when it impacts your ability to rely on the service day to day. This is not the experience we want for our clients, and we recognise how disappointing this has been for you.
We’ve checked the account and there are no visible faults or outages showing on our side at this stage. To help narrow down the cause and determine whether the issue may be related to the local setup or signal conditions, we kindly ask that you try the following troubleshooting steps if possible:
Please test the connection with only one device connected, preferably using a computer.
Test the speed while standing directly next to the router when connected via WiFi to see if there is any improvement.
If available, please test using an Ethernet cable connected directly to the router and compare the results.
If you are using any WiFi extenders or boosters, please disconnect them temporarily and test again while connected only to the main router and staying close to it.
If the speeds or stability do not improve after these checks, please send us a direct message on Hello Peter with your findings, including speed test results, so we can analyse them further and assist accordingly.
Kind regards,
Mweb Team
Best regards,