DO NOT TAKE A PRODUCT WITH MWEB

I have not had fibre connectivity for 16 of the last 30 days and I have had to use copious amounts of data in order to continue working from home. Mweb deducts the full premium from my account and refuses to give me a discount despite the fact that I have had no service for almost half of the month. Every time I call, they give me a reference number, whose SLA excludes weekend and public holidays. How can this be when my service is uncapped, and I require connectivity EVERY SINGLE DAY.

They advise that the issue is with the fibre provider, but I have no means of contacting VumaTel as they no longer have a call centre. My ISP(MWeb) is meant to liaise with Vumatel and instead all I have been hearing is "Our team is investigating". For 16 days?? What foolishness is that? If you were thinking of signing up with Mweb powered by Vumatel do not bother yourself. You will be signing up for pure frustration and misery!