Do not join this ISP!

I downgraded my line on the 17th December 2024 and received an email that it will only be app**** in the new month which I was happy with. The same day my line went off and could not be fixed until 2 January 2025. I tried to get help since the 19th December and nobody could figure it out until the 2 January when the support technician just forced an IP change which I assume was the fix all along. I am now waiting for a downtime credit to be app****. I was already billed the full amount of the line. I have cancelled and the downgrade has not been app**** at the time of me writing this. Their support is virtually non existent. I tried multiple channels to get through to them! The minute I reversed their full payment they put my line off. They quick to penalize but when they are the ones at fault then they take their time to fix. I can't wait to leave them at the end of January! Do not join this ISP!