RH
Reagan H
1 reviews | Active since Oct 2013
06 May 2026, 16:59
Do Not Honour There Retention Amount Agreement
Worst service and retention department. To try and retain you as a customer they will match the competition amount but when the next debit order comes it hasn't changed. Then you have to wait 50min on a call just for them to drop the call while speaking to you and no response on their chat portal.
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Mweb's replyOfficial
06 May 2026, 17:01Hi Reagan, we understand your frustration, especially where there was an expectation set around a matched offer and it has not reflected on the next debit order, followed by long wait times and dropped calls. That’s understandably not the experience we aim to provide.We’ve now followed up with our Retentions team regarding your case to verify the offer that was agreed, why the change has not been app****, and to ensure this is reviewed and addressed accordingly.We’ll keep this with the team until we receive clarity and a proper update on the outcome.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply06 May 2026, 17:01
Official
Hi Reagan, we understand your frustration, especially where there was an expectation set around a matched offer and it has not reflected on the next debit order, followed by long wait times and dropped calls. That’s understandably not the experience we aim to provide.We’ve now followed up with our Retentions team regarding your case to verify the offer that was agreed, why the change has not been app****, and to ensure this is reviewed and addressed accordingly.We’ll keep this with the team until we receive clarity and a proper update on the outcome.Kind regards,
The Mweb Team
The Mweb Team