Do not fall for the falls marketing and promises

Do not fall for their false marketing and promises. I took out an LTE month on month service with them in July. In October I moved to a new property and I app**** for a fibre line on their website. The application was never finalised for over two weeks even though they promise a quicker turn around. The service or lack of led me to cancel the fibre line application and seek service with their competitor. When I try to cancel the LTE service on the website I couldn't and had to do the cancellation on their call centre. After speaking to a hostile agent who has no clue what customer retention is, I received an email with no invoice and a typed bank account on the email with a claim that it's MWEB's account number. There is no indication of how they arrived at the sum and what they are charging me for, neither is there a reference for the settlement amount. I run a small company and I invoice my clients properly even if its for twenty rands and I cannot believe that a company as big as MWEB would receive money into their account without any reference and proper invoicing unless they are running some sort of ****.