Do not ever ever use Mweb!!!!!!

End of February I registered for an Mweb LTE package, which was deliver on time and successfully upon recieving the simcard I realized that was not what I was looking for!!!!

So I went on the Mweb page seeking help and I couldn't find an email as I'm used to emails than calls due to my busy schedule so I put the sim card aside and eventually on that same day a consultant called to ask how is my new sim card of which I explained this is not what I am looking for and he understood my reasons, and he put me through to accounts of which I asked them to cancel my subscription I repeat " ON THAT SAME DAY!!!!" and he advised it would take 30 days for it to be completely cancelled meaning by end March it would be cancelled, I quickly asked would I be billed he then responded by saying he is not sure but I would be invoiced.

Later in April I recieve an email with the invoice saying I owe R488.00. I thought maybe it's a mistake then today on the 30th of April they debited that money.

I am so furious to a point that I wanna take this matter to court, we work for our money and companies like mweb shouldn't take us for a ride, what is sad is that they are unreachable you can call n hold for hours until you drop that call.

This is the worst service provider I've dealt with...I've had a similar problem with Axxess but they did not bill me why does this greedy company leech of hard working people at this point I can't even buy my family groceries for the week cause of them.

I'm very much disappointed I thought as the longest standing internet service provider they would have they stuff together but no not even a help email address but u supply people with an email subscription...can someone please help me.