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Chemize H
1 reviews | Active since Jan 2023
10 Apr 2026, 09:33
DO NOT DO BUSINESS WITH MWEB
Been trying since November 2025 to access our business email, passwords has been changed ect and the issue gets escalated but until today, still cannot access email box, do not do business with these people, they give the word pathetic new meaning and there is no accountability, you just pushed from pillar to post, they quick to send accounts but the service has not been working and i refuse to pay for something that is not working for months because they cant fix the issue, costing me money
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Replies (3)
Mweb's replyOfficial
10 Apr 2026, 10:34Hello Chemize. Thank you for taking the time to share this, and we completely understand how serious and frustrating it is to be unable to access your business email for such an extended period. We also recognise the impact this has had on your operations, especially given the ongoing escalation attempts without resolution.We’d like to step in and take ownership of this properly. Please send us a private message with your query and confirm your registered email address, so we can securely access your account and review the full history of the email access issue, including previous escalations and password resets.Once received, we will prioritise this case, engage the relevant technical team directly, and ensure a focused investigation is done to restore access as quickly as possible. You will also receive clear updates on progress, so you are not left chasing feedback.We appreciate you bringing this to our attention, and we’re committed to working with you until this is resolved.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Apr 2026, 10:34
Official
Hello Chemize. Thank you for taking the time to share this, and we completely understand how serious and frustrating it is to be unable to access your business email for such an extended period. We also recognise the impact this has had on your operations, especially given the ongoing escalation attempts without resolution.We’d like to step in and take ownership of this properly. Please send us a private message with your query and confirm your registered email address, so we can securely access your account and review the full history of the email access issue, including previous escalations and password resets.Once received, we will prioritise this case, engage the relevant technical team directly, and ensure a focused investigation is done to restore access as quickly as possible. You will also receive clear updates on progress, so you are not left chasing feedback.We appreciate you bringing this to our attention, and we’re committed to working with you until this is resolved.Kind regards,
The Mweb Team
The Mweb Team
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Chemize H's updateReviewer Update
14 Apr 2026, 11:11To date all they do is send this automated response and my query has still not been resolved, Do not do business with these people they will debit your account for payment and not provide a service
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Chemize H's update14 Apr 2026, 11:11
Reviewer Update
To date all they do is send this automated response and my query has still not been resolved, Do not do business with these people they will debit your account for payment and not provide a service
Mweb's replyOfficial
14 Apr 2026, 11:19Hi Chemize, we can understand your frustration, especially when you’ve been receiving the same responses without seeing a clear resolution. That kind of experience is not what we aim to deliver, and we acknowledge the concern you’ve raised around service delivery and billing. At this stage, your matter is in progress with our Retentions Team, who are actively working on a resolution. They are reviewing your case in full and will be engaging with you directly once they have completed their assessment so that you receive a clear and final outcome. We appreciate your patience while this is being worked on and assure you that your case is receiving attention. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 11:19
Official
Hi Chemize, we can understand your frustration, especially when you’ve been receiving the same responses without seeing a clear resolution. That kind of experience is not what we aim to deliver, and we acknowledge the concern you’ve raised around service delivery and billing. At this stage, your matter is in progress with our Retentions Team, who are actively working on a resolution. They are reviewing your case in full and will be engaging with you directly once they have completed their assessment so that you receive a clear and final outcome. We appreciate your patience while this is being worked on and assure you that your case is receiving attention. Kind regards,
The Mweb Team
The Mweb Team