Do Not Buy Mweb Routers !

I have been a loyal Mweb client for 13 years and I am GOBSMACKED by what I was told by your technical support tonight !! I bought a Router from the Mweb Store in Canal Walk a while ago. It has worked very well for me, but now it seems to be forgetting Settings randomly, causing connectivity issues. I called Mweb technical tonight who tell me it is probably not faulty as it is a very good Router (the good news), but only needs new Firmware loaded on. They recommend that I DO NOT attempt to search for, download, and load new Firmware on myself as I might kill the Router altogether, but they also cannot tell me MWEB CAN INDEED do this. I ask if the staff at Canal Walk store can do this and the response is: \they MIGHT be able to do it."What type of technical support is this ??? They also said \""we only sell the Routers with MWEB branding on\"" but cannot assist with this type of issue. My advice: don't spend R800 odd on a Router from MWEB as \""they only sell them.\"" That's my whole point"