TB
Thina B
1 reviews | Active since Jul 2018
20 May 2026, 09:38
Do not buy anything from Mweb
Mweb deserves a ZERO star. I duly lodged my 30 days cancelation notice of their services on 1 February 2026. On 6 March their call centre agent called me to threaten me that they won't close the account, demanded I pay an instalment for March 2026 - that I LEGALLY do not owe Mweb. I'm warning everyone considering signing up with this company for internet services to rather sign with the many other companies available out there. Do not sign with Mweb for any product or service.
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Replies (3)0
Replies (3)
Mweb's replyOfficial
20 May 2026, 09:59Hi Thina, We understand how strongly you feel about this situation, especially after submitting your 30-day cancellation notice and still receiving communication regarding billing. Being contacted about payment after you believe your cancellation was already in process is understandably frustrating and has clearly impacted your experience. From our side, we can confirm that the account currently appears to be suspended, and as a result, a cancellation cannot be processed on a suspended status at this stage. To ensure this is properly reviewed and resolved, we will log this as a billing dispute with our Billing Team for investigation. They will review the cancellation timeline, account status, and all related billing activity, and provide you with formal feedback once the review is complete. We appreciate you bringing this to our attention, and the billing team will take it from here to ensure the matter is fully assessed. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply20 May 2026, 09:59
Official
Hi Thina, We understand how strongly you feel about this situation, especially after submitting your 30-day cancellation notice and still receiving communication regarding billing. Being contacted about payment after you believe your cancellation was already in process is understandably frustrating and has clearly impacted your experience. From our side, we can confirm that the account currently appears to be suspended, and as a result, a cancellation cannot be processed on a suspended status at this stage. To ensure this is properly reviewed and resolved, we will log this as a billing dispute with our Billing Team for investigation. They will review the cancellation timeline, account status, and all related billing activity, and provide you with formal feedback once the review is complete. We appreciate you bringing this to our attention, and the billing team will take it from here to ensure the matter is fully assessed. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
TB
Thina B's updateReviewer Update
20 May 2026, 10:45I appreciate your quick response to my query. It would have been great if Mweb had transferred my services to my new address as per the requests I sent - I never even wanted to cancel the internet package. I had no choice once I saw that I paid in full for December 2025, January 2026, February 2026 but received no services in those months. You yourself will be able to see this if you track usage, I used no services as I couldn't but I was billed in full and paid in full for 3 months.
TB
Thina B's update20 May 2026, 10:45
Reviewer Update
I appreciate your quick response to my query. It would have been great if Mweb had transferred my services to my new address as per the requests I sent - I never even wanted to cancel the internet package. I had no choice once I saw that I paid in full for December 2025, January 2026, February 2026 but received no services in those months. You yourself will be able to see this if you track usage, I used no services as I couldn't but I was billed in full and paid in full for 3 months.
Mweb's replyOfficial
20 May 2026, 10:52 Hi Thina, We hear your concern clearly, especially around the expectation of a service transfer rather than a cancellation, and the frustration of being billed in full for months where you believe you did not receive any usable service. That has understandably impacted your trust in the process. We can confirm that this has been logged with our Billing Team as a formal dispute for investigation. They will review the relocation/transfer requests, the account status, and the billing for December 2025, January 2026, and February 2026 where you’ve raised concerns about lack of service usage. The Billing Team will assess the full account history and provide you with formal feedback once their review has been completed. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply20 May 2026, 10:52
Official
Hi Thina, We hear your concern clearly, especially around the expectation of a service transfer rather than a cancellation, and the frustration of being billed in full for months where you believe you did not receive any usable service. That has understandably impacted your trust in the process. We can confirm that this has been logged with our Billing Team as a formal dispute for investigation. They will review the relocation/transfer requests, the account status, and the billing for December 2025, January 2026, and February 2026 where you’ve raised concerns about lack of service usage. The Billing Team will assess the full account history and provide you with formal feedback once their review has been completed. Kind regards,
The Mweb Team
The Mweb Team
Best regards,