MM
Mitayifani M
1 reviews | Active since Aug 2018
15 Aug 2018, 16:14
Dissatisfied User
Experience since the signing of contract. Billed for services i did not receive. Called to inquire, no solution to my billing problem, instead i was transferred from one department to another. No courtesy call returned after i hang up after been on hold for 30 min in two occasions.
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Mweb's replyOfficial
17 Aug 2018, 11:55Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply17 Aug 2018, 11:55
Official
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,