Dissatisfied

I've had a problem with my LTE from the 18th July 2025 after not having any issues with my WIFI for years being with MWEB. Called in to query it and i was taken through so many troubleshooting with various agent until i was told it might be sim card. Had to get the sim card replaced it was a nightmare to get the sim card delivered as i kept calling daily to get my sim delivered took 2 weeks to get the sim while i was offline for about a week and a half paid my account in full. Only for the sim card to not work called MTN myself and they confirmed that the sim was activated and all was well on the sim card. Kept on calling them to go through the same trouble shooting with numerous agents calling daily as i work from home and had to buy data from my own pocket while i paid for a service that I'm not rendered. Sent emails that were not answered, Promised calls that were never returned until i spoke to an agent who said it was the router that was the problem. Had to be referred to retentions as i was ready to cancel. I was told i will get a new router and sim card at R389 for 6 months and R249 will be debited and will be returned back to my account. It will take 7 days foe delivery. 4 days down the line i had not received any confirmation of my order called in again was taking from one department to another. Finally got my order after two weeks again after numerous calls and buying my own date. Now i cant get my refund as in told im owing my account which as not been working and couldn't connect. I'm told there was usage when i ask from what they cant tell me. Sent numerous emails to complains and a lady called me and was very rude and irate. She told me she will refer my matter to the retentions depart so that they can rectify as she doesn't know what they did. Haven't received a call since the 12th Sep 2025 and still haven't been refunded. When checking on the app my new premium is R419 instead of the R389 i was told about i have R250 that I'm owing. The is no one to assist as its very difficult to get the GN's email address @Ettiene Cloete cause there is clearly a huge problem with operations at MWEB.