Dissatisfied Customer

I have totally dissatified with the service that I am receiving from MWEB. It is now 40 days that I have been left with a fibre line, my request was logged on 30th October 2024. I have been sent from pillar to post to get my line moved , after being a loyal customer for over 2 years , I have been left without no connection, bearing in mind that we need internet as past our of daily life to work and connect, This service is totally unacceptable. I have paid and now waiting for installation which was promised to be done within 5 days , its now more than 2 weeks.

I need this resolved urgently, if not please refund me.