Dissatisfied customer

I made payment for my wifi to be reconnected on the 26th April 2025 , of which they canceled my fibre without my knowledge 😤 , till today it's still not activated every time I call I get to hold for more than an hour to get help when they finally answer they always give me an answer to say they have escalated the matter to vumatel . It has been 15days and you see that vumatel is not responding what is your next step, they don't even bother to contact me to advise what is the delay I'm the one who always has to call to get feedback.

Also there billing department they are deducting what we did not agree off and when you call to find out why is that you hold for hours the when they answer your call upon verification they cut the call