Dissatisfied

My voucher has expired,I then made payment and my firbre line is still inactive.I've been calling in ever since but they transferred be back and forth from sales to technical support department and yet not one of the above mentioned can assist is activating my Fibre line It's extremely frustrating and not even a supervisor nor manger could get hold of as they in constant meetings.So my question to Mweb is did you just ***** my money that was paid?