Dissatisfied

Mweb Slow service Communication is bad When calling in the waiting que can compare to when you call Sars ridiculous long. Every agent has somting diffrent to say does not communicate back just had to clear the line of previous tenant ,mweb told us they in contact with vuma. We canceled with Mweb eventually after struggling with them for a whole month ,we waste so much airtime .The agent said that cancelation will will be done and we will be refunded. We moved over to vodacom just to find out how sly mweb is ,after vodacom assisted us and vodacom technician came out MWeb went on line that they could not clear and called us back saying they see we canceled but the fibre line is now active for us would we like to continue service. We definitely said NO and told them vodacom did the clearing and they running on a vodacom router.We can see who did the actual work. We called vodacom and informed them what mweb did this is definitely not a great way of keeping or getting clients. Reference X***4