Dissatisfaction Mweb

we informed them of our moving on the 26 July 2023 and that we need our service moved from Southgate Ridge to Liefde en Vrede on 29 July 2023, and we still do not have Internet connection to date, we have logged tickets to get our service to be restored and Mweb gives us a run around, we have called more than 15 times since then. we are getting different stories everyday. our subscription was debited on time and yet we do not have internet connection. 1 of the technicians that came to our place told us that we will need a new fibre cable installed and they will not charge us for that. Then we were told we have to pay, then another agent said it won't be charged to us. Our query we are told Vumatel will do the installation. we have not received a call from Vumatel for date of installation. every morning we keep getting the same sms that our ticket is still open and will be automatically closed once our connection has been restored. I phoned Vumatel to do a follow up and they asked for a ticket no, which Mweb failed to provide. i call Mweb daily and even today i made 3 phone calls to them and we still dont have an answer. i was told of the SLA of 48hrs and we will get feedback. its been weeks now. all we need is a solution as to how to get connected, but no 1 is willing to give us the answers.