DISSAPPOINTED IN SERVICE

Placed an order one week in advance before our move. Its been 4 weeks now money already debited and still no wifi due to the lack of data capturing as stated on the Mweb app under order tracking. Contacted Mweb today after struggling to verify my account and not coming through to the “existing customer” or “following up on an order” division BUT getting a hold of the “new customer wanting to sign up” and their escalating the escalation?????? HOW THE *****